Shipping & Returns

Last updated: 2026-07-23

This is standard boilerplate reflecting a made-to-order manufacturing business (not stocked e-commerce). It must be reviewed with a lawyer before launch to confirm it matches actual courier arrangements, damage-claim process and return practices.

Delivery areas

We manufacture in Vadodara, Gujarat and deliver pan-India — to all 28 states and 8 union territories — via reputed courier and logistics partners.

Production and delivery timelines

Because most items are customized (engraved, printed or assembled to order), delivery timelines depend on the product, quantity and customization involved, in addition to transit time to your location. We confirm an estimated timeline at the time of quoting, and where you have a fixed event date, we plan production to meet it wherever feasible.

Shipping costs

Shipping charges depend on order weight, size and destination, and are confirmed along with your quote. For large bulk orders, we'll advise the most practical shipping method (courier or freight) at the time.

Order tracking

Once your order is dispatched, we share tracking details (courier name and consignment number) so you can follow its delivery status.

Damaged or defective items

If an item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a repair, replacement or resolution as appropriate (owner to confirm the exact process and timeframe).

Returns and exchanges

Because most products are custom-made to your specification (engraved names, logos, specific colours or sizes), customized items generally cannot be returned or exchanged once approved and produced, except in cases of manufacturing defect or an error on our part. Non-customized, unused standard items may be eligible for return within a limited window — contact us to check eligibility for your specific order (owner to confirm the exact returns window and conditions).

Cancellations after dispatch

Orders that have already been dispatched cannot be cancelled; please refer to the Damaged or Defective Items section if there's an issue on arrival.

Contact for shipping queries

For any shipping, tracking or delivery question on an existing order, contact us using the phone number, WhatsApp number or email listed on our Contact page, quoting your order details.