Privacy Policy

Last updated: 2026-07-23

This is standard boilerplate for a static catalog and enquiry site with no online payments or user accounts. It must be reviewed with a lawyer before launch to confirm it matches actual data practices and complies with applicable Indian data protection law (including the Digital Personal Data Protection Act) before publishing.

What this policy covers

This Privacy Policy explains how Ishan Industries, trading as Gifts & Award Factory ("we", "us", "our"), collects, uses and protects information when you visit this website or contact us through it. This site is a product catalog and enquiry platform — we do not process online payments and do not require you to create an account.

Information we collect

We collect information you voluntarily provide when you submit an enquiry or quote request, such as your name, phone number, email address, city, and details of the products you're interested in. We may also collect standard technical information automatically, such as your browser type, device, and pages visited, through analytics tools.

How we use your information

We use the information you provide to respond to your enquiry, prepare quotes, discuss customization and order details, and arrange delivery. We may use your contact details to follow up on an open enquiry. We do not sell or rent your personal information to third parties.

WhatsApp and communication channels

If you contact us via WhatsApp, phone, or the enquiry form, your message and contact details are used solely to respond to your request and process your order. Standard terms of the messaging platform you use (e.g. WhatsApp) also apply to that communication.

Cookies and analytics

This site may use cookies or similar technologies and analytics services (such as Google Analytics) to understand how visitors use the site and improve it. These tools may collect anonymized or aggregated usage data. You can control cookies through your browser settings.

Data sharing

We do not share your personal information with third parties except: (a) service providers who help us operate the site or fulfil orders (such as couriers, for delivery), and (b) where required by law.

Data security

We take reasonable measures to protect the information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You may ask us to update, correct, or delete the personal information we hold about you by contacting us using the details on our Contact page. We will respond to reasonable requests within a reasonable time.

Children's privacy

This site is intended for business and adult use in connection with enquiries and orders. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "updated" date at the top of this page reflects the most recent revision.

Contact us

Questions about this policy can be sent to the email address or phone number listed on our Contact page.